Numb to Dumb.

I sent a customers camera away in January and was told by the repair agent it was going to take a few weeks to get the parts in. After a month of being given the runaround I asked to have the camera replaced. Request Denied.  Finally the parts arrived and they said it would be another week.

A week later the camera still wasn’t back. So I pounded my chest until they said they would get it back to me.  Today, true to their word, the repair agent had someone hand deliver the camera to me.  It took seven weeks to get this camera repaired.

Now I know why it took so long.

The following parts were replaced:

-Main PCB

-Battery Contacts

-Shutter Release Unit

-Flash PCB

-CCD

-Lens

-Front Cover

-Rear Cover

-LCD

Then the unit was tested.

The only thing they didn’t replace was the wrist strap and the battery.  Yet they still wouldn’t replace the unit when I asked them to.

Dial Up, nesting ground for the pest since…. ADSL

Yes sir, I’ve found the cause of your problem.  Spiders have nested on your Dial Up Modem. Id say they’ve been there since ‘96.

The internet, sometimes it fucks up

Bogan, defn. A fascinating beast. The majority of the species are hideously repugnant and unintelligent, and yet they manage to breed in ever-increasing numbers and populate an area known as the outer west.

You always get a good enough warning when a Bogan is about to enter the shop because their teeth enter about two minutes before them.  Today, I helped this guy…

…but his wife did most of the talking. One day scientists will create a formula to showing correlation between the length of a bogans mullet and how dumb they sound when they talk.

When I asked what was wrong with this guys laptop, his wife replied, in normal everyday vernacular,

“Sometimes the internet fucks up.”

This seems like a reasonable fault description for a bogan.  She then explained that, “She don’t know much about computers and shit.”

So I compiled this list of things she probably also doesn’t know about.

1) Proper English

2) Personal Hygene

3) The dangers of inbreeding

4) Her real Dad’s name

If you haven’t tried for ten minutes, then you haven’t tried.

Im always impressed by the numbers of people who put in a CD.

It doesn’t autoplay, and rather than go to ‘My Computer’ and right click the CD icon, they will bring their entire Computer system to me to install Office for them.

You will never see a mouse cursor tremble in fear because you are about to push the wrong button.

This happens a lot

You honestly wouldn’t believe how often this scenario occurs each week.

Phone rings. I answer

Cust: Hello, my printer won’t work

Me: Ok, what seems to be the problem?

Cust: I don’t know.

Me: Well, roughly, you don’t need to be precise.

Cust: I told you, I don’t know

Me: What kind of printer do you have?

Cust: I don’t know.

Me: I can’t help you.

Cust: Why not?

Me: Because you havent been able to answer any of my questions.

Australia Day; a brief history

I always told myself that dumbtruck.net would not be a Soap Box for my rantings, but this is different, its Australia Day!

Let me start by saying I will be at work tomorrow, Australia Day.  This means my boss is either a Jew or a Nazi and I haven’t decided which one.  But I still plan to spin this rant on a positive note.  Let me list some reasons why Australia is the best.

We have some of the best mutha fuckin cyclones in the world.  Cyclone season in North Queensland is like going to Wet n Wild on Acid, and it’s a fucking good thing.

The last earthquake we had was in 1989, and it wasn’t even that bad.

Girt By Sea

The only real natural threat to our country is bush fires, but our land is mutha fucking girt by sea. So we got it covered.

The last massacre shooting we had was over ten years ago, but it happened in Tasmania, so no one cared anyway.  In America and other countries, shootings are standard practice.

In 2002 the world was rocked by what could have been a SARS epidemic. Many thousands died, but Australia didn’t see any threat because we’ve been drinking SARS from a mutha fucking can since 1947.

A can of Sars

There is never any real threat of poverty in Australia as long as there are Asians running our 7/11s, And kebab shops open until 4am.

But what makes Australia the fucking balls is our indifference towards one another.

It all began back in the settlement days, when convicts were kicking ass.  At some point someone would have realised there was a lot of incest going on, and he was like, lets get rid of these incest’s.  So they marched them south to this pointy part of Australia, which would be called Spazmania. Until some spack spelt it wrong years later and it became Tasmania.

Tasmania-map

So anyway, the smarter Aussies sent all the tards to Spazmania, back when it was still attached to the mainland, then pointed their dicks into the air and started pissing until there was a body of water between the tards and the legends, this body of water would eventually be called the Bass Strait, named after Barry who was adamant that he wasn’t homosexual.

But as if this weren’t enough, in a move that has been given a name, I can’t remember the name.  It was something from the old days, like when the King would get an assassin to kill someone, and then get an assassin to kill the assassin, so people knew he meant business.  I’d look up the name of it, but I’m too lazy.  So anyway, the ones who pissed on Spazmania, were banished, and were left in a hole called Adelaide so that the people on the East Coast could live in style.  But someone escaped from Adelaide and made Ipswich, unlucky.

This history is the foundation of Australia’s awesomeness and we have only built on it since then.  So please, celebrate your countries legendary history, not by calling in sick tomorrow, but call your boss at 7am and tell him your too fuckin’ maggot to work. Peace.

Im so insecure…

There is a cold sweat on my brow. My heart rate is rising, the doctor told me that in times like this I need to keep calm. Stress isn’t good for my condition. Im trying to relax but I feel like I just erased someone from existance. I may have just altered history. Its possible I just destroyed something that wasn’t physical. Only god should have this power.

Hard drive not hooked up

Then I realize. Woops. I forgot to plug the customers hard drive back in, thats why Windows isn’t booting. LOL

When your customer has a gun, its not worth it.

A cop told me his camera wasn’t turning on.

I put the battery in the right way around, turned it on, and then promised I wouldn’t tell anyone.

He left peacefully.  I don’t like confrontations, especially when they have guns.

Dummies guide to the Guide for Dummies.

Lately my mind has been in a wandering sort of Auto Pilot.  When a woman approached me with a Camera today, still in its box, I had already picked up my big stamp ready to authorise a refund. She only wanted to know how to put the batteries in.

“Did you at least try reading the manual?” I asked, since the technology of batteries hasn’t changed much in the last twenty years.

Flustered, confused with age, and tired, she waved some paper in the air and replied, “I didn’t know there was a manual. What would I need that for?”

And this is how I broke it down for her, maintaining eye contact with her, while my mouth spoke and my hands installed batteries and memory cards into her camera without looking, as a subtle indicator of how easy it really is.

“The manual is that piece of paper you are waiving in the air, and its only one page long, its sole purpose is to show you how to put the batteries in the camera and switch the camera on, did you try reading it?”

“It’s in different languages”

“Thats right it is! So there is no excuse for you to have not read it!”

Tis the Season

They usually call this the “Silly Season” for a reason and I think I just found out why. A customer brought a brand spanking new shiny PC off me with Windows 7. All went well and even assisted him in the install. Unit….. the dreaded E-mail. Asking the customer what his email account is, his response is “I dont know”. After asking 20 questions, I finally get his email address out of him, then the next dreaded question…. whats your password? I dont have one…. replied the customer.

He decided to phone a friend who gave him the details of his account as the customer didnt have a clue on any of his passwords or email addresses.  2 hours later and 10 phone a friends I finally get the details of not only the exchange server but also his password.

After pulling my hair out, I wrote all the info down for him and asked him to store it in a safe place. He then asked me to remember his details as he doesnt know what they are….. Back to square one. At the end of the service call I asked if he would like me to remember else for him.

A breakthrough in the case….

An old man has been coming in every few days and quizzing me on why his DVD burner is burning so slow.  I’ve already exchanged three different DVD burners for him just to prove a point, but he has been convinced that each one is faulty, as they aren’t burning as fast as his older drive.

This back and forth between the customer and I has been going on for weeks, until today, a breakthrough in the case.

He wasn’t aware that you can adjust the speed of the burner and had it set to a slower speed.

The most consecutive phone number in the world.

I was talking to someone at a support centre today, I deal with this company quite a bit so they have my information on file, yet every time I call they make sure to verify my details are correct.

Today the girl said, “And can I just verify your phone number is 1,2,3,4,5,6,7,8?”

There was a moment of silence, then I realised she wasn’t paying attention and I broke the silence.

“I’m pretty sure that isn’t ANYONES phone number.”

I heard the distinct sound of her forehead planting into her palm, then I gave her my phone number.

Beware any button that might involve proceeding to success.

Had a customer call me after his ISP and Software manufacturer of a particular program couldn’t help him.

To cut a long story short he just needed to click the “NEXT” button to proceed but was too afraid to do it.

For a second there I thought he was going to have to bring his PC into the store so I could do it for him…

I can’t keep up with people on crystal meth, so I just go with it.

A woman came in this morning, horribly flustered and not thinking clearly. She talked a lot and rarely let me get a word in, so I let her ramble on for a while. What I was able to take away from the conversation were the following points,
-Shes bogan
-Shes downloaded spyware/malware and probably viruses
-In her own words, her “computer got heaps hacked”

As she left she remarked how she would like to call the police and report the people hacking her PC. I couldn’t help myself, “Yes, you’d better do that as soon as you get home, someone has to stop these assholes!”

Her reply, “I would call the Police  but I downloaded heaps of music illegally so I’d get in heaps of trouble.”

Imagine trying to explain to an infant how to drink from a cup…

Imagine trying to explain to an infant how to drink from a cup, because thats the predicament I felt like I was in when a woman called me and told me she bought a new laptop and didnt know how to open it.

“Theres a hinge on one side and lights on the other, use your knowledge of physics and kinetics to increase the angle between the screen and the keyboard to a comfortable 90-120 degrees.”

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