Im not sure why, and being a saturday I didn’t feel like asking questions, a customer called us after purchasing two cartridges. He wanted to know about re-fillers.
Now, I didn’t take the call and no one knows who did, not even the customer, and I have no idea what conversation took place. But the end result is the customer decided to return the cartridges he bought and exchange them for re-fillers.
I personally don’t like re-fillers and tried to talk him out of it but the customer insisted and while I was organizing his refund he spoke to another salesperson. Again, I don’t know what conversation took place, and I didn’t feel like asking questions.

The customer returns, and tells me he didn’t realize the re-fillers were JUST ink and what he really needed was cartridges.

“Awesome,” I say, “So you can just keep these ones.”

“No,” He replies, “I don’t need them either.”

“So you don’t need any cartridges at all anymore? You came all the way down here, twice, and you didn’t actually need anything? You know what, never mind, I’m asking too many questions.”