This is not something that happened to me personally, but I heard it from a very reliable source.

A customer purchased a full creative suite photo editting program and took it home. He installed it, and used it, and activated it.

A few days later he returned to the store and asked for a refund, claiming the product did not do what it was suppose to do. He wouldn’t say what it was suppose to do, just that it wouldn’t do it.

The staff member said he would gladly show the customer how the program works, and if it still didn’t do what it was suppose to, he would give the customer an exchange or store credit. Otherwise the customer would have to call the manufacturer of the software directly and ask for a refund from them.

The customer returned a few days later claiming that the manufacturer told him he could get a refund, and he gave the staff member the phone number and name of who he spoke to.

Now this next part is one hundred percent true.

The conversation between the manufacturer and the customer was recorded and later played back when the staff member called to confirm a refund was authorized.

Evidently the customer asked for a refund because his friend gave him a pirated copy of the program and he obviously didn’t want his purchased version anymore.

REFUND DECLINED, and I would pay money to hear that conversation.