A customer asked to have her notebook repaired because the hard drive broke. She was very upset that she hadn’t backed up her data and may have lost it all.

I was able to recover some data for her, fortunately. But I then explained to her the importance of backing up anything that cannot be replaced, as its cheaper to buy an external hard drive, than it is for me to do a file scavenge (and charge a small fortune).

A week later she came into the store, and broke into tears because another of her notebooks died. And she hadn’t backed up the data.  She demanded I get her data back and reinstall Adobe Photoshop for her, FOR FREE. Or she would take legal action.  I know a scam when I see one so I told her I would gladly install Adobe for her when she brings me her discs.

Then she tells me a friend installed a pirated version for her.  I told her to stop crying, I dont care, and she should leave.

ALWAYS BACK UP YOUR DATA.