They usually call this the “Silly Season” for a reason and I think I just found out why. A customer brought a brand spanking new shiny PC off me with Windows 7. All went well and even assisted him in the install. Unit….. the dreaded E-mail. Asking the customer what his email account is, his response is “I dont know”. After asking 20 questions, I finally get his email address out of him, then the next dreaded question…. whats your password? I dont have one…. replied the customer.

He decided to phone a friend who gave him the details of his account as the customer didnt have a clue on any of his passwords or email addresses.  2 hours later and 10 phone a friends I finally get the details of not only the exchange server but also his password.

After pulling my hair out, I wrote all the info down for him and asked him to store it in a safe place. He then asked me to remember his details as he doesnt know what they are….. Back to square one. At the end of the service call I asked if he would like me to remember else for him.