You honestly wouldn’t believe how often this scenario occurs each week.

Phone rings. I answer

Cust: Hello, my printer won’t work

Me: Ok, what seems to be the problem?

Cust: I don’t know.

Me: Well, roughly, you don’t need to be precise.

Cust: I told you, I don’t know

Me: What kind of printer do you have?

Cust: I don’t know.

Me: I can’t help you.

Cust: Why not?

Me: Because you havent been able to answer any of my questions.