I sent a customers camera away in January and was told by the repair agent it was going to take a few weeks to get the parts in. After a month of being given the runaround I asked to have the camera replaced. Request Denied.  Finally the parts arrived and they said it would be another week.

A week later the camera still wasn’t back. So I pounded my chest until they said they would get it back to me.  Today, true to their word, the repair agent had someone hand deliver the camera to me.  It took seven weeks to get this camera repaired.

Now I know why it took so long.

The following parts were replaced:

-Main PCB

-Battery Contacts

-Shutter Release Unit

-Flash PCB

-CCD

-Lens

-Front Cover

-Rear Cover

-LCD

Then the unit was tested.

The only thing they didn’t replace was the wrist strap and the battery.  Yet they still wouldn’t replace the unit when I asked them to.