A woman came to me a few weeks ago. Her laptop wasn’t turning on.
She wasn’t sure if it was under warranty or whether she even bought it from us to begin with, but I had a quick look anyway. It wasn’t the power adapter, it was a fault inside her laptop and had to be sent away for repair, but she would need her invoice details.

She said she would find her invoice and come back, then asked,
“It wouldn’t be the battery would it?”
And I replied in no uncertain terms,
“No, its definitely not your battery.”

Today she came back to me with her invoice.

She was a little disappointed that she bought a new battery and it didn’t fix her notebook.

I was a little disappointed that she didn’t listen to me in the first place.